Refund policy

Return & Exchange Policy

We accept returns only in cases where your item arrives defective, damaged, or incorrect. You must contact us within 30 days of receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at contact@flashplaza.com with:

• Your order number, and
• Clear photos of the item showing the defect, damage, or error.

Once your request is reviewed and approved, we’ll provide you with a return shipping label and instructions.

Items sent back to us without prior approval will not be accepted.

You can always contact us for any return question at contact@flashplaza.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue based on the photos provided and arrange for a replacement or exchange of the same (or equivalent) product.

Exceptions / Non-returnable Items

Certain items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)
• Custom products (such as special orders or personalized items)
• Personal care goods (such as beauty products)
• Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

Exchanges Only (No Refunds)

Please note that we do not offer refunds. If your item is defective, damaged, or incorrect, we will send you a replacement once your return has been received and inspected.

If the same item is no longer available, we may provide an exchange for an equivalent product.